Limited Warranty warrants that our Direct-To-AC LED Cluster lamps will be free from defects in materi-als and workmanship for a period of (5) years from date of manufacture. The warranty is further conditioned up-on proper storage, installation, usage, and maintenance. Lamps demonstrated to be defective within the warran-ty period will be repaired or replaced at’s discretion, at no cost provided the lamps are installed and operated in accordance with manufacturer’s recommendations, the National Electric Code (NEC), the standards for the American National Standards Institute (ANSI), and with Newcandescent instructions/guidelines for this product.

This warranty applies only to the original purchase for lamps used within the US, Canada, or other countries as specified by The warranty is non-transferable. reserves the right to examine all failed lamps and reserves the right to be the sole judge as to whether any lamps or component is defective and covered under this warranty. will not be liable for:

  • Problems resulting from external causes such as accident, abuse, misuse, mishandling, abnormal stresses and
    operating conditions, negligence, fire, water damage, theft, vandalism, riot, explosion, lighting, acts of God, natural
    disaster, or other external causes unrelated to product performance.
  • Products for which has not yet received full payment.
  • Conditions demonstrating misuse, faulty installation, misapplication, extreme environmental conditions beyond those defined in the product specification, under/over voltage situation, electrical surges or spikes, lack of compliance with applicable instructions, improper or inadequate maintenance, negligence, accident, tampering. Note lamp ratings for limits on operating temperatures.
  • Situations in components are replaced with those from other manufactures.
  • Products not manufactured by, this includes sensors/or additional controls.
  • Costs for shipping
  • Costs for installation